Terms & Conditions
Region x – Cancelation Policy
COVID Cancellation Policy
Any cancellation due to COVID-related government restrictions beyond guest and operator control, received by Region X more than 30 days prior to tour departure is eligible for a full refund.
Cancellations within 30 days, we offer a 70% refund, and 30% (or equal to tour deposit) will be issued as a voucher to re-book and postpone to a later date, with a 2-year validity.
Flights and travel to each tour start location are not our responsibility and not covered in this policy, travellers wishing to redeem loss of travel expenses will need to consult their travel insurance policy (recommended) or the transport company (plane, train, bus).
Standard Cancelation Policy (non covid reasons)
Any cancelations prior to 30 days are eligible for a full refund.
Cancellations within 30 days eligible for a 70% refund and 30% or equal to the tour deposit will be forfeit to cover associated losses incurred by the operators and suppliers.
What if we cancel?
A full refund will apply to tours cancelled by Region X due to inclement weather or any safety reason if the tour cannot be rebooked to the customer’s satisfaction.
If you choose to book online, our booking system will request your credit card details or PayPal for payment.
If you choose to book via phone, your name, phone number, tour type and tour date will be requested by one of our friendly team. Unpaid tours within 30 days of travel dates are considered not confirmed and your spots may be sold. You can pay via credit card, paypal or Region x to send you an invoice for Direct deposit for your travel.
Please ensure full payment is made prior at 30 days of your experience or your seats will not be held.
A 30% deposit at the time of booking is required to confirm you spot on any of our multi day departures, this allows us to confirm contractor arrangements and allocate resources to your departure. Please see above for deposit rules.
Travel plans, flights, hotels, accommodation, travel expenses, car hires The nature of our industry means weather can effect your experience, Region X and its agents are in no way responsible for any loss or travel expenses occurred during your tour booking process for reasons beyond our control such as weather, injury, personal circumstance or Pandemic.
For bookings made through a third party such as a booking agent it is important that you carefully read their terms and conditions, as they may differ to Region X’s T&C. For cancellations and booking changes please contact the organisation you booked with directly.
Region X are in no way responsible for any loss or damage to any personal equipment through participation in this activity.
As always if you have any questions please call our friendly team on 1300 001 060 or drop us a line below.
*Promotions may be running such as “Book now pay later”.